Immobilization FAQ

Immobilization - PayLock Smart Boot Frequently Asked Questions (FAQ)

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  • What is PayLock Smart Immobilization?

    PayLock is a smart, self-release vehicle immobilization system used by the University of Miami. It allows customers to resolve outstanding parking citations and remove the immobilization boot themselves after payment, without waiting for the parking staff.

  • Why was my vehicle immobilized?

    Your vehicle may have been immobilized due to:

    • Multiple unpaid parking citations
    • Failure to resolve prior violations by the required deadline
    • Repeated non-compliance with University parking regulations
    • Parking in a manner that creates a safety or access concern

  • How do I remove the PayLock boot?

    To remove the boot:

    1. Call the PayLock phone number listed or scan the QR code on the immobilization notice.
    2. Follow the automated prompts to review your outstanding balance.
    3. Pay all citations and immobilization fees over the phone or the bootview portal.
    4. Once payment is confirmed, the boot will unlock remotely.
    5. Remove the boot and return it as instructed on the notice at one of the drop-off locations.

  • Can I pay the citations online instead of calling?

    No. Once a vehicle has been immobilized, payment must be completed through the PayLock system to unlock the device. Paying citations online alone will not release the boot.

  • How long does it take to unlock the boot?

    Once payment is successfully processed, the PayLock system unlocks the boot immediately, allowing you to remove it without waiting for assistance.

  • What happens if I don’t remove or return the boot properly?

    Failure to follow the boot removal and return instructions may result in:

    • Additional $50 daily fees
    • $1000 replacement charges for lost or damaged equipment
    • Further enforcement action

  • What should I do if I have trouble with the PayLock system?

    If you experience issues with payment or boot removal:

    • Follow the troubleshooting instructions on the immobilization notice
    • Contact UMPD dispatch via 305-284-6666 for assistance

  • Can I appeal a citation after my vehicle is immobilized?

    Yes. Paying to remove the boot does not waive your right to appeal eligible citations. Appeals must still be submitted within the designated appeal window and follow University guidelines.

  • Is it legal or safe to drive with the boot on?

    No. Driving or attempting to move a vehicle while the boot is attached may cause damage to your vehicle and the immobilization device and may result in additional fines or penalties.

  • What happens if I tamper with or damage the boot?

    Tampering with, damaging, or attempting to bypass the PayLock device may result in:

    • Significant fines
    • $1000 replacement charges
    • Referral for disciplinary or legal action

  • Whom do I contact for questions?

    For questions related to:

    • Boot removal or payment: Follow the PayLock instructions on the notice or the prompt after scanning the QR code.
    • Citations, appeals, or policy: Click here to submit a request to the Office of Parking and Transportation or call 305-284-3096.
    • For assistance: Call UMPD Dispatch at 305-284-6666.

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